VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using the
internet instead of traditional phone lines, turning your voice into data that travels online
internet instead of traditional phone lines, turning your voice into data that travels online
When you speak into a phone or device, your voice gets converted into digital data. This data is
sent over the internet, instead of through a phone network. The person you're calling receives
the digital data and their device converts it back into sound, so they can hear you.
sent over the internet, instead of through a phone network. The person you're calling receives
the digital data and their device converts it back into sound, so they can hear you.
To register for an account, simply download the Ambia app and complete the sign-up process,
including identity verification (KYC). Once verified, a VoIP number will be automatically assigned
to you—no purchase required.
including identity verification (KYC). Once verified, a VoIP number will be automatically assigned
to you—no purchase required.
Yes, you can port your existing phone number to our VoIP service. Please contact our customer
support for assistance with the porting process.
support for assistance with the porting process.
If you've deleted your VoIP number and wish to repurchase it, contact our customer support as
soon as possible. Availability may vary based on demand.
soon as possible. Availability may vary based on demand.
To recharge your account, log in to your account on our app, navigate to the "Recharge" section,
and follow the prompts to add funds using your preferred payment method.
Ambia supports the following payment methods:
1. M-Pesa for quick and secure mobile payments.
2. Debit/Credit Cards including Visa and Mastercard.
3. XPay
1. M-Pesa for quick and secure mobile payments.
2. Debit/Credit Cards including Visa and Mastercard.
3. XPay
Our calling rates vary based on the destination and type of call (local, national, or international).
For detailed rates, please visit our pricing page or check within your account settings.
Call quality depends on your internet connection. With a reliable and high-speed Wi-Fi
connection, VoIP calls can offer excellent sound quality, often superior to traditional phone lines.
Our VoIP service comes with a straightforward pricing plan. There are no hidden fees, but
international calls may incur additional charges. Please check our pricing page for more details.
Yes, you can use VoIP while traveling as long as you have access to a stable internet
connection (Wi-Fi or mobile data).
If you're using Wi-Fi and the power goes out, your internet connection may drop. However, if
you have an Ambia eSIM with an active data plan, your device will automatically switch to
mobile data. This allows you to stay connected, continue using the Ambia app to make or
receive calls, and access other internet services without interruption.
Yes, we prioritize your security. Our VoIP service includes encryption protocols to protect your
calls and personal information.
Yes, you can dial emergency services using our VoIP service. However, please ensure your
address is registered with us for accurate location services.
Check Your Internet Connection: Ensure you have a stable and strong internet connection
(Wi-Fi or mobile data).
Disable VPNs: Disconnect any VPNs as they may interfere with VoIP calls.
Update the App: Make sure you’re using the latest version of the Ambia app
(Wi-Fi or mobile data).
Disable VPNs: Disconnect any VPNs as they may interfere with VoIP calls.
Update the App: Make sure you’re using the latest version of the Ambia app
To cancel your service, please contact our customer support team. They will guide you through
the cancellation process
the cancellation process
For more support, contact us at support@ambia.io or call us at 254205700103
An eSIM (embedded SIM) is a digital SIM card embedded directly into your device, eliminating
the need for a physical SIM card.
the need for a physical SIM card.
To know if your phone supports eSIM, please dial *#06#. If the device has an EID number, it
means it is eSIM enabled.
Purchase a Plan: On your Ambia app, click on the sliding menu, usually located at the
top left corner, navigate to ‘eSIM services’ browse different regions eSIMs and buy an
eSIM plan.Receive Activation Details: Get a QR code or activation code on the Ambia appInstall Profile: Scan the QR code in your device settings (Settings -> Cellular / Mobile
network -> Add Cellular plan) to download the eSIM profile, or key in activation code.Connect: Your device connects to the network, turn on data roaming for the installed
eSIM and it is ready for use.
top left corner, navigate to ‘eSIM services’ browse different regions eSIMs and buy an
eSIM plan.Receive Activation Details: Get a QR code or activation code on the Ambia appInstall Profile: Scan the QR code in your device settings (Settings -> Cellular / Mobile
network -> Add Cellular plan) to download the eSIM profile, or key in activation code.Connect: Your device connects to the network, turn on data roaming for the installed
eSIM and it is ready for use.
● International Travelers: Avoid roaming charges by using local eSIM plans.
● Digital Nomads: Maintain connectivity across countries without swapping SIM cards.
● Frequent Business Travelers: Manage multiple numbers (e.g., personal and work) on
one device.
● Tech-Savvy Users: Embrace the convenience of digital SIM management
● Digital Nomads: Maintain connectivity across countries without swapping SIM cards.
● Frequent Business Travelers: Manage multiple numbers (e.g., personal and work) on
one device.
● Tech-Savvy Users: Embrace the convenience of digital SIM management
Although eSIM packages can include data, voice and sms; Ambia’s offering is currently only
focused on data services. However, you can make and receive calls through the Ambia app
using your assigned VoIP number, regardless of your phone’s physical SIM or eSIM setup
Instant Activation: No need to visit a store or wait for a SIM delivery. Activate your
Ambia eSIM instantly from anywhere in the world.Global Coverage: Stay connected wherever you go. Our data plans work across
multiple countries, making Ambia ideal for frequent travelers and remote workers.Affordable Data Plans: Get access to competitive rates and tailored data
packages—pay only for what you need, with no hidden fees.Dual SIM Freedom: Use Ambia as your secondary line for data, keeping your main SIM
free for voice or SMS—ideal for business or international communication.Full VoIP Integration: Combine your Ambia eSIM with the Ambia app to make and
receive calls over data networks, even when traditional voice services aren’t available.
Ambia eSIM instantly from anywhere in the world.Global Coverage: Stay connected wherever you go. Our data plans work across
multiple countries, making Ambia ideal for frequent travelers and remote workers.Affordable Data Plans: Get access to competitive rates and tailored data
packages—pay only for what you need, with no hidden fees.Dual SIM Freedom: Use Ambia as your secondary line for data, keeping your main SIM
free for voice or SMS—ideal for business or international communication.Full VoIP Integration: Combine your Ambia eSIM with the Ambia app to make and
receive calls over data networks, even when traditional voice services aren’t available.